Terms of service

Welcome to Zhimuhome (hereinafter referred to as "the Website"). Please read these Terms of Service (“Terms”) carefully before using our services. By accessing or using the Website, you agree to comply with these Terms and related policies. If you do not agree, please do not use the Website or its services.

1. Eligibility

  • You must be at least 18 years old or have full legal capacity to use the Website.
  • By using the Website, you represent that you are legally capable of entering into binding agreements.

2. Account Registration and Membership

  • Users must provide accurate, complete, and up-to-date information when registering an account.
  • Users are responsible for all activities under their account, including purchases, payments, and information updates.
  • Zhimuhome may offer a membership program that provides benefits such as points, exclusive discounts, and early access to products.
    • Membership levels and benefits are determined by the Website and may be adjusted at any time.
    • Points and rewards are non-transferable and expire upon account closure.

3. Product Information and Pricing

  • The Website strives to provide accurate product descriptions, prices, and stock information but does not guarantee complete accuracy.
  • If incorrect prices or information are identified, the Website reserves the right to cancel or adjust orders and will notify the user promptly.

4. Orders and Payment

  • By placing an order, users agree to pay the order amount and any applicable taxes.
  • The Website accepts multiple payment methods, including credit cards, Alipay, WeChat Pay, PayPal, and others.
  • Order confirmation is based on the email or account notification sent by the Website.
  • Orders with unsuccessful payment may be automatically canceled.
  • Purchase Limits: Certain products may have purchase restrictions per user; please refer to the product page for details.

5. Shipping and Delivery

  • Products will be shipped according to the shipping policies displayed on the order page.
  • Delivery times are estimates and may be delayed due to logistics, weather, or force majeure events.
  • Users must provide accurate shipping information; the Website is not responsible for failed deliveries due to incorrect information.

6. Returns and Exchanges

  • Users wishing to return or exchange products must submit a request within the specified period, and products must remain unused and in original condition.
  • Certain customized, promotional, or perishable items may not be eligible for return or exchange; refer to the product page for details.
  • Shipping fees for returns/exchanges are as follows:
    • The Website covers shipping costs for defective or incorrectly shipped items.
    • Users are responsible for shipping costs due to personal reasons.
  • For detailed return/exchange procedures, please refer to the Website's Return & Exchange Guide.

7. Intellectual Property

  • All content on the Website, including text, images, trademarks, logos, designs, and software, is owned by Zhimuhome or its licensors.
  • No content may be copied, modified, distributed, or used for commercial purposes without permission.

8. User Conduct

Users agree to:

  • Not upload or disseminate illegal, infringing, obscene, fraudulent, or otherwise inappropriate content;
  • Not interfere with Website operations or compromise system security;
  • Comply with applicable laws and these Terms;
  • Not engage in unauthorized commercial activities through the Website.

9. Promotions and Discounts

  • The Website may periodically offer promotions, discounts, or special offers.
  • The rules of each promotion are defined on the corresponding activity page. The Website reserves the right to modify or cancel any promotion at any time.
  • Orders placed during promotional periods are still subject to these Terms and any purchase limits.

10. Privacy and Data Protection

  • Zhimuhome values your privacy. Collection and use of personal data are governed by our Privacy Policy.
  • By using the Website, you consent to the collection, storage, and processing of your personal data to provide services, improve user experience, and conduct marketing.
  • Personal data will not be sold to third parties without consent, except as required by law or for business cooperation.

11. Disclaimer

  • The Website is provided "as is," without any express or implied warranties regarding products, information, or services.
  • The Website is not responsible for losses caused by force majeure, shipping delays, system failures, or technical issues.

12. Limitation of Liability

  • The Website’s liability for any direct or indirect damages arising from the use or inability to use the Website shall not exceed the amount paid by the user for the relevant order.
  • These Terms do not affect users’ mandatory legal rights.

13. Changes to Terms

  • Zhimuhome may modify these Terms or related policies at any time. Changes take effect upon publication.
  • Continued use of the Website constitutes acceptance of the updated Terms.

14. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of the People’s Republic of China.
  • Any disputes arising from these Terms or the use of the Website should first be resolved amicably; if unresolved, disputes may be submitted to the court where Zhimuhome is registered.

15. Contact Information

For any questions or concerns, please contact us at:
Email: service@zhimu2.com、zhimufurniture@gmail.com