At ZHIMU HOME, we are committed to delivering your furniture in a clear, reliable, and transparent way.
All orders are manufactured and shipped directly from our factory in China and delivered to your home via ocean freight.

Shipping Method & Cost

All ZHIMU HOME furniture is shipped internationally from China using ocean freight.

• Free shipping to the continental United States
• Delivery is made to your doorstep
• Shipping costs are included unless otherwise stated at checkout

Delivery Service Options

Standard Delivery (Included)
Standard delivery includes free doorstep delivery.
Items are delivered to the entrance of your home or building. Delivery personnel do not move items inside, assemble furniture, or remove existing pieces.

White Glove Delivery (Optional)
White glove delivery is available as an optional paid service and can be selected during checkout.
Depending on location and service availability, white glove delivery may include:

• In-room placement
• Assembly
• Removal of packaging materials

Specific service details and pricing are displayed at checkout.

Processing & Production Time

All orders require processing time before shipment.

• In-stock items require a short preparation period before shipping
• Made-to-order items require additional production time, which is clearly indicated on the product page

Processing time is separate from shipping transit time.

Estimated Delivery Time

Estimated delivery windows vary by product and order type and are displayed on the product page and at checkout.
Delivery timelines reflect:

• Production or preparation time
• Ocean freight transit
• Final local delivery scheduling

Delivery Scheduling & Tracking

Once your order has shipped, you will receive tracking information and delivery updates by email.
For large furniture items, the carrier will contact you directly to schedule a delivery appointment prior to delivery.

Customer Responsibilities

Please ensure that doorways, elevators, stairwells, and access paths can accommodate your furniture prior to delivery.
Customers are responsible for:

• Verifying access conditions
• Any building requirements, permits, or delivery restrictions

Damaged or Defective Items

All items must be inspected immediately upon delivery.
If your item arrives damaged or defective, you must notify us within 48 hours of delivery and include photos or videos showing the issue.
Please contact us at service@zhimu2.com
Failure to report issues within this time frame may affect our ability to assist.

International Shipping Notice

Orders are shipped internationally from China.
Customs clearance is handled as part of the shipping process. Any applicable duties, taxes, or fees are determined by local regulations and may vary by destination.

Important Notes

• Delivery delays may occur due to customs processing, weather conditions, or carrier scheduling
• Delivery dates are estimates and cannot be guaranteed

Furniture takes time to make and deliver well.
We appreciate your patience and are committed to a clear and dependable delivery experience.