Shipping & Delivery
At ZHIMU HOME our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items. Shipping charges and delivery methods may be upgraded in checkout if consolidating items in your order will provide better shipping rates and times. The exact shipping amount for your entire order will be calculated and displayed at checkout.
Processing and Lead Time
All orders—whether in stock or pre-order—have an associated processing time before they are shipped and enter a carrier network. Smaller parcels are generally processed within one to two business days. but may take up to three business days in some cases. Furniture and oversized pieces typically require three to five business days, with up to ten business days for floor-standing mirrors, remote ZIP codes, and/or during seasonal surges. Processing time is separate from transit time.
Parcel shipments typically arrive within one to six days after dispatch, while freight deliveries (threshold or white glove) generally reach their destination in one to four weeks. All furniture deliveries require an appointment arranged directly with the carrier.
Standard Parcel Service (UPS / FedEx)
Most décor, mirrors, chairs, and select side tables ship via UPS or FedEx. No adult signature is required. You are responsible for monitoring tracking updates, securing the package upon delivery, and providing a safe drop-off location. For multi-piece shipments, please ensure that you monitor each tracking number independently and are aware of the status of each shipment. The carrier may split multiple pieces during transit and deliver on different days. Do not automatically assume that an item is missing.
White Glove Delivery
Most orders ship with our white glove delivery service. We charge a flat fee per order regardless of your total spend, the weight of your order, or the number of items you ordered. The white glove delivery fee is determined by your proximity to our shipping hubs.
Please note that our white glove delivery partners cannot carry orders up more than four flights of stairs. If your delivery does not fit into the elevator of your building and needs to be carried up more than four flights of stairs, you will need to arrange for a moving company to bring your piece(s) to the delivery destination at your own expense.
Ensure your space and all pathways leading up to it are clear for delivery, as our partners cannot move or remove existing pieces.
Damage Claims and Customer Responsibilities
Inspect every carton and product immediately upon arrival. You must notify us of your damages or defects within 48 hours of delivery—this applies to all orders. Please do not delay inspecting your item (e.g., waiting for a particular project phase, project completion, closing, or move-in day). If you have received a damaged item or believe your item is defective, please contact our customer service team at service@zhimuhome.com.
Make a note of the damage on the delivery receipt, when applicable. Photograph the packaging and item, and refuse the shipment if necessary. ZHIMU HOME will assist with carrier claims, but incomplete documentation or delayed reporting does not shift liability to us. We are not responsible for porch piracy or post-delivery theft, and you agree not to transfer such liability to ZHIMU HOME, including through credit card chargebacks or other means of recourse.
