AFTER-SALES SERVICE REQUEST
Whether your product is within or beyond the warranty period, you’re welcome to submit a service request.
We’re Here to Help — Before, During, and After Warranty
Whether your product is under warranty or beyond it, our after-sales team is here to support repairs, replacements, and service requests.
What You Can Request
You may submit an after-sales service request for:
- Warranty-related issues
- Paid repairs or replacement parts
- Product damage or functional concerns
- Usage, care, or installation questions
Submitting a request does not automatically guarantee warranty coverage. Each case will be reviewed individually.
How the Process Works
- Submit the online after-sales service form
- Our team reviews your request and supporting materials
- We contact you by email or phone with next steps
- Service is arranged based on your specific situation
Important Notes
- This page is a service request channel, not a warranty determination.
- Warranty coverage is subject to the terms outlined on our Limited Warranty page.
- For products shipped internationally from China, service timelines may vary depending on location and parts availability.
Commitment Statement
ZHIMU HOME is committed to long-term product support.
Even when a product is no longer under warranty, we will do our best to provide practical solutions whenever possible.
