Frequently Asked Questions
Welcome to our FAQ page. We are so happy to have you here and as a customer. Below, you will find answers to the most common questions we've compiled over the years. If you still can't find the answer you're looking for, please use the contact form on this page to reach out.
WHERE ARE YOUR PRODUCTS MADE?
All ZHIMU HOME pieces are designed by our global creative team and produced in our own manufacturing facilities in China.
We also source materials and selected products from Cambodia and Vietnam, working closely with trusted partners who share our standards of craftsmanship and sustainability.
By managing the entire process — from design to production — we ensure refined quality, consistent craftsmanship, and fair value in every piece.
By managing the entire process — from design to production — we ensure refined quality, consistent craftsmanship, and fair value in every piece.
HOW CAN I CANCEL MY ORDER?
Well, this is one we wish we didn't have to answer. We prefer to delight you than disappoint you, but we understand that circumstances can change, and sometimes you can only react spontaneously.
We offer a 24-hour grace period to cancel orders. This is free of charge as long as your order is not in the picking, packaging, or shipment phase. If we have started processing your order in any way, there is a 5% cancellation fee based on the order value.
Made-to-order or custom-order products are subject to a cancellation fee based on the order value. The fee will be determined at our discretion using various factors, including the stage of the order process, costs incurred up to the cancellation date, and potential follow-on costs incurred by the company, such as holding costs.
Once an order has shipped, it cannot be canceled. Should you wish to cancel your order, please contact us at service@zhimuhome.com.
We offer a 24-hour grace period to cancel orders. This is free of charge as long as your order is not in the picking, packaging, or shipment phase. If we have started processing your order in any way, there is a 5% cancellation fee based on the order value.
Made-to-order or custom-order products are subject to a cancellation fee based on the order value. The fee will be determined at our discretion using various factors, including the stage of the order process, costs incurred up to the cancellation date, and potential follow-on costs incurred by the company, such as holding costs.
Once an order has shipped, it cannot be canceled. Should you wish to cancel your order, please contact us at service@zhimuhome.com.
HOW CAN I GUARANTEE DELIVERY BY A SPECIFIC DATE?
We do not guarantee deliveries by specific dates or holidays. If you are working on a specific timeline, contact service@zhimuhome.com before placing your order to determine whether our estimated delivery dates fall within your timeline.
DO YOU SHIP TO MY AREA?
We ship to all areas of the contiguous United States. Sorry, residents of Alaska, Hawaii, and Puerto Rico. Still, if you live in one of these areas, let us know, and we will do what we can to help you put our products in your home. We would be honored to have you as our customer.
WHAT KIND OF WOOD DO YOU USE IN YOUR FURNITURE?
The best one for the job. In all seriousness, the majority of our products are produced of either white oak, walnut, ash, elm, or pine. There are a few exceptions with a little poplar and birch sprinkled in there. Please check the product page in the details section to learn more.
WHAT SHIPPING CARRIER WILL MY ORDER SHIP WITH?
For home decor items, wall-hanging mirrors, vintage goods, and other smaller furniture pieces, your order will ship with FedEx, UPS, and sometimes USPS.
For larger pieces and multi-piece shipments, we use a variety of national carriers and will determine the carrier at the time of shipment. The most impactful criterion in determining the carrier used is where you live. We will base our selection on a balance between our cost and the speed of delivery to your area. However, we cannot tell you in advance which carrier we will choose.
For larger pieces and multi-piece shipments, we use a variety of national carriers and will determine the carrier at the time of shipment. The most impactful criterion in determining the carrier used is where you live. We will base our selection on a balance between our cost and the speed of delivery to your area. However, we cannot tell you in advance which carrier we will choose.
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